I received an email through the feedback console on kylo.tv/help describing an issue where the user was presented with the “MSVCR100.dll not found” error every time they attempted to launch Kylo after upgrading to 1.1.0. Unfortunately, there wasn’t a complete email address in the post, so I can’t respond. So file this under missed connections…

This is a fairly big issue and I’d like to make sure there aren’t other users running into the same thing. If you encounter the missing MSVCR100.dll error message on launching Kylo, please respond to this thread.

MSVCR100.dll is installed as part of the Visual C++ runtime redistributable. The latest Kylo installer runs this process silently, so you don’t see the package being installed. The error regarding MSVCR100.dll missing means that this process must have failed for some reason… which is not a situation that I’d expect.

To try to fix it on your own, you can download the 2010 Visual C++ redistributable from Microsoft here: http://www.microsoft.com/en-us/download/details.aspx?id=5555
Install it and see if you run into any issues. Hopefully that will fix the error message.

But hopefully this is an extremely isolated incident

I have this problem on a computer running Vista 64. Downloading the C++ software package did not help.

Could you please check your C:\Windows\System32 and C:\Windows\SysWOW64 folders to see if the msvcr100.dll file was properly installed in both those locations. On 64bit Windows, the DLL gets installed in two different folders.

If the file is only in one folder, you could try copying it to the other. Do you know if you have the latest Windows updates installed?

msvcr100.dll was/is present in both locations. I downloaded the latest windows update and that fixed the problem!
Thanks!